REFUND POLICY

1. Returns and Refunds:

We want you to be completely satisfied with your purchase from Hibalogy". If you are not happy with your order, you may be eligible for a return or refund based on the following conditions:

2. Eligibility for Returns:

• Items must be returned within 15 days of receiving your order.
• The item must be in its original condition, including packaging, tags, and labels.
• Some items, such as [list of non-returnable items, e.g., personalized products, perishable goods], are not eligible for returns or refunds.

3. Return Process:

• To initiate a return, please contact our customer service team at [Customer Service Email/Phone Number] with your order number and reason for the return.
• We will provide you with a return authorization and instructions for returning the item.
• The cost of return shipping is the responsibility of the customer, except in cases where the item is defective or incorrect.

4. Refunds:

• Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase.
• Please allow 20 business days for the refund to appear on your account, depending on your bank or credit card provider.

5. Exchanges:

• If you would like to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.
• Exchanges are subject to availability and the same return conditions apply.

6. Defective or Incorrect Items:

• If you receive a defective or incorrect item, please contact us within 30 days of receipt. We will arrange for a replacement or refund, including any applicable return shipping costs.

7. Order Cancellations:

• Orders can be canceled within 24 hours of placement. After this period, orders may have already been processed and shipped, making cancellations more difficult.

8. Contact Us:

If you have any questions or concerns about our refund policy, please contact our customer service team at hibalogy.sf@gmail.com . We are here to help and ensure you have a positive shopping experience with Hibalogy.

Thank you for shopping with us!